Step 1 – Stay CalmSounds like a no-brainer, right? Well, for most, our instant reactions are not calm. We react with our emotions and instincts because that’s the way we’re designed. The problem with reacting emotionally? It’s rarely helpful. It’s a fact that many make bad decisions when jacked-up on their emotions. Therefore, the first thing you need to do is consciously focus on remaining calm. What I find helps me is a little emotion surfing. Something I learned in DBT. Notice the emotion and then let it go. After you’ve done that for a little bit, feel free to name the emotions and embrace them. They are all part of you and they are all valid. You feel the same way many others have before you. Once you’ve paid each emotion it’s dues, let it float away. Now, you’re ready for the next step.
Step 2 –Business Disaster Assessment
Once you’ve regained control of your faculties, the next step is an assessment. I like to think of it as triage – asses the problem and figure out how to stop the proverbial bleeding. Take stock of what you’re dealing with, what resources are available, and try to list all options you can see.
It’s easier to pull together a plan after you’ve listed out everything you have available. You will have kickstarted your mind and jogged your memory. Pretty slick, huh?
Which leads us to…
Step 3 – Make a Plan
With your head on straight, mind clear, and a list of available resources in front of you, available choices become clearer. You’re able to take the time to choose the most effective course of action during your business disaster.
Even if our plan is less than appealing, it will still help to restore our sense of control. That control is paramount to success. Reacting from a place of emotion, with no sense or time to pause, leads to making a mess larger. Enacting a well thought out plan is empowering because it restores control. There is power in control.